Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Tier One Tech Customer Care Assistant

Company ACS Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Oregon, Portland
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/2/2008
Description


Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

We are hiring 60 Technical Customer Support Representatives (CSR) for our Tualatin, OR location. If you meet the requirements and want to work for a world-class company with a great marketplace reputation, apply today. We look forward to meeting you!
Customer Support Representatives will provide assistance with device set up, basic trouble shooting (Tier 1) and answer customers’ commonly asked questions about Apple's most desired and revolutionary cell phone in today’s market.
The CSR’s primary responsibility is ensuring customer satisfaction is always met. Other responsibilities include:
· demonstrating empathy while assisting with set up, trouble shooting and usage concerns for the most desired, revolutionary cell phone on the market today;
· escalating issues appropriately and effectively communicate among team members;
· writing comprehensible customer information to share with team so similar inquires are answered best;
· providing opinion on draft manuals and pre-released products to identify possible usage issues; and
· recognizing methods appropriate to avoid recurring customer concerns.
Qualified candidates will possess:
· A high school diploma/GED; college experience preferred
· Previous exposure to a customer service environment
· Impressive computer expertise and technically savvy
· Excellent communication and writing skills
· Flexible personality for a fast-paced work environment





ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
see above

Other desired skills:
Call Center, Customer Service, Retail, Technical, Support
This job has expired.