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Job Information
Job title

Training Manager

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Tallahassee
Employment type Full Time
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 7/10/2008
Description
We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.


Functional Description:
  • Provides cost-effective training and development of programs to maximize operations staff skills and knowledge of Florida KidCare program and Third Party Administrator software applications.
  • Designs and develops Training Plan, training modules and materials, training schedules, and directs the Trainer after hiring date
  • Coordinates with the client and with ACS staff to develop the training schedule
  • Works with operations leadership and system project manager to coordinate training content based on system design and defined operations processes, procedures, and work flows
  • Delivers training
  • Updates the Training Plan as necessary to reflect program changes, changes in operations policies and procedures, and updates to the quantifiable assessment criteria
  • Maintains and updates comprehensive training programs to ensure that performance standards are met in all operational units
  • Works with operations management team to evaluate and design staff
    performance/certification standards and requirements as they relate to training
  • Ensures employees complete training programs
  • Researches and develops course materials required for classroom training, including manuals, handouts, exercises, and quizzes and maintains a regular schedule to revise and update these materials
  • Maintains controls on training content updates within the learning management system
  • Prepares routine reports on training results
    Education and Typical Years Experience
    REQUIRED:
    (MINIMUM)
  • Four (4) year college degree (BA/BS) or year-for-year substitution of training management experience
  • Must be knowledgeable and experienced working in a production and technological oriented environment
  • Experience with design, development and delivery of training programs including training
    needs analysis, training evaluation and instructor evaluation.
  • Knowledge of principles of human behavior, learning, and communication
  • Experience with learning management system software applications and/or on-line training programs
  • Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities.
  • Ability to take initiative, to meet deadlines, and work in a team environment
  • Direct staff management and responsibility for hiring and performance evaluation
  • Must be able to work independently and multitask despite frequent interruptions
  • Experience using Microsoft Office applications, specializing in MS Power Point and presentation skills
    Special Requirements
  • Prefer familiarity with SCHIP and/or Florida KidCare.
  • Prefer Experience training for an implementation or contract start up
  • Prefer Certification of Training or Human Resource Development from accredited college, university or training instit


  • Prefer Two (2) years of experience providing human resource development and trainingute


    ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

    Experience/Skills
    3-5 years experience

    Other desired skills:
    Training Manager
    •