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Job title

Training Manager

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Austin
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/13/2009
Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Description:
May perform one or more of the following duties:
?Participates in or leads cross-functional teams focused on the delivery of new or existing projects
?Organize and maintain a compliance and fraud resource library
?Develop and present training material related to applicable regulatory environment, including but not limited to: Regulation E, NACHA, Privacy, Red Flags, Elder Financial Abuse, and Fair Debt Collections
?On-going review and enhancement of training programs within department
?Develop orientation for the areas of fraud investigations and fraud detection
?Develop Fraud Awareness training for customer service and disputes
?Create and maintain a Training repository (preferably in a paperless environment)
?Monitors the project from initiation through delivery
?Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints.
?Responsible for coordinating the delivery of professional services to customers
?Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client’s expectations and business needs
?Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs
?Performs all other duties as assigned

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
see above
 
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