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Job title

UPS-Initial Contact Support

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, New Jersey, Florham Park
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/27/2009
Description
DESCRIPTION
Initial Contact Support candidate will provide first and second level customer support for Host Access customers. Host Access is a custom application built for high volume customers. The application can reside on AS/400, Windows, Unix and Mainframe operating systems. In addition the application supports both TCP/IP and HTTP communication.

The ideal candidate should have a focus around networking (TCP/IP, HTTP), the Mainframe or the AS/400 as well as very strong communication skills. The role involves troubleshooting, report generation and proactive monitoring. Note that there is very little application development work in this role so experience in application development (programming) is not required but may be beneficial. Also, this role is about creatively troubleshooting the client application so we are not looking for operators with experience only re-setting passwords, installing printers and other equivalent script-based activities. This role is primarily for software support. There will be little opportunity for troubleshooting hardware related issues.

Qualifications:
The ideal candidate has 2-4 years of application/technical support experience, strong verbal professional presence, is a quick learner.

SKILLS

Synectics offers competitive salaries and a full suite of benefits. EOE.


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Experience/Skills
See Above
 
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