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Job Information
Job title

User Support /Desktop Specialist (DOD Secret)

Company RemX
Wage between $0.00 - $0.00 Hourly
Location United States, Virginia, Alexandria
Employment type Contract to Perm
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 1/5/2007
Description
Job description:
RemxIT has an Alexandria based client looking to fill it's contract to hire position asap.

Duration; 4mo contract to hire
Location: Alexandria, VA (395 & Seminary RD)

**Citizens with ACTIVE DOD SECRET REQUIRED**

**Word .doc resume attachment required to be considered**


User Support /Desktop Specialist

Job Description

-Provide troubleshooting on corporate desktop and laptop infrastructure, service delivery, and training/documentation support to corporate users.

-Assist with AV, phone, training, administrative, and printing support.

**Desktop/Laptop Troubleshooting:

-Works to diagnose and solve problems that users have with desktop and laptop environments including operating systems, hardware, network connectivity, remote access and standard corporate applications.

-Provide technical troubleshooting information to users with step-by-step instructions, when applicable. Works with other Technology Center staff and outside vendors to resolve problems and meet schedules.

**Desktop/Laptop and Telephone

-Installation: Deploys corporate desktop, laptops and telephone systems to new user staff members; provides computing environment orientation, including network access, corporate email and network printing.

-Helps coordinate office moves of corporate staff including re-provisioning of corporate computing equipment. Provides assistance during the annual desktop distribution project by participating in all related tasks.

-Tasks will include beta testing of software and hardware compatibility, and configuration of desktop image; installation of the new systems.

**Audio/Visual Support:

-Evaluates, tests, maintains and administrates corporate portable AV projectors and accompanying multimedia laptops.

-Schedules and sets up the projectors and laptop as needed by the corporate staff. Provides AV support for meetings and conferences held within the corporate facilities, including the Conference Center and the Idea Centers.


**User Support Areas:

-Assist with one or more User Support Team areas which includes inventory management, help desk tracking software, network printers, AV support, corporate template maintenance and User Support Team website.

-Helps maintain the processes for these areas, and communicates the procedures and updates to entire the Technology Center staff.

-=3DDegree or equivalent experience.

-At least 3 years of experience in desktop support/help desk.

**Skills:

Technical skills including troubleshooting experience with standard desktop operating system
-(Windows 2000, Windows XP, etc.),

-standard desktop applications (Microsoft Office, GroupWise, FrameMaker, Norton Anti-Virus Adobe Acrobat, etc.),

-standard computing hardware, and support for remote users.

-Understanding of basic server (NetWare, Windows 2000, email system) and network technology (TCP/IP, DHCP, DNS, etc.).

-Demonstrated initiative and ability to work with others; excellent customer service skills; willingness to work and stay current with new technologies and work overtime when required; and good oral and written communications skills.

Physical/Other: Able to lift 30 lbs. (e.g. computer and AV equipment), able to walk (to end user stations) and bend (to install and connect equipment).

-Active Secret Security Clearance required.

***For fastest reply and consideration***

-Please have all the required skills and experience clearly documented in the work history of your ATTACHED Word.doc resume.

-Please include your hourly rate (whether W2 or c2c)*..and Your SALARY

-Please include your current location, and date you're available to start on the coversheet.

-Please include the job number (44) in the subject line of your reply.


For a complete list of RemxIT job opportunities ....please go to '>df-tc

Experience/Skills
-Provide troubleshooting on corporate desktop and laptop infrastructure, service delivery, and training/documentation support to corporate users.

-Assist with AV, phone, training, administrative, and printing support.

**Desktop/Laptop Troubleshooting:

-Works to diagnose and solve problems that users have with desktop and laptop environments including operating systems, hardware, network connectivity, remote access and standard corporate applications.

-Provide technical troubleshooting information to users with step-by-step instructions, when applicable. Works with other Technology Center staff and outside vendors to resolve problems and meet schedules.

**Desktop/Laptop and Telephone

-Installation: Deploys corporate desktop, laptops and telephone systems to new user staff members; provides computing environment orientation, including network access, corporate email and network printing.

-Helps coordinate office moves of corporate staff including re-provisioning of corporate computing equipment. Provides assistance during the annual desktop distribution project by participating in all related tasks.

-Tasks will include beta testing of software and hardware compatibility, and configuration of desktop image; installation of the new systems.

Other desired skills:
-Provide troubleshooting on corporate desktop and laptop infrastructure, service delivery, and training/documentation support to corporate users.

-Assist with AV, phone, training, administrative, and printing support.

**Desktop/Laptop Troubl
This job has expired.