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Job Information
Job title

VP IT Infrastructure Services and Support

Company CNA
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Chicago
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/3/2009
Description
VP IT Infrastructure Services and Support



VP IT Services and Support Infrastructure Reports to the SVP of Infrastructure and leads a team of 6 direct reports and staff of over 150 people.The VP IT Services and Support Infrastructure is responsible for providing overall leadership, management and direction for data center operations, help desk, network monitoring, print services, configuration management, asset management, capacity planning, and field support. Overall, charged to direct the development and implementation of strategic and operational objectives for CNA’s infrastructure support operations, in accordance with the company’s strategic plans while ensuring quality delivery of IT Service Management and Architecture.

CNA’s Infrastructure consists of a mix of Mainframe, Unix and WinTel platforms operating in a highly virtualized configuration, multi-tiered 2PB storage environment, 8,000+ workstations and 2,000+ port data network.



Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:



Drives implementation of strategic and operational objectives with significant impact on the short-term success of IT and moderate impact on the long-term success of the company
Oversees the development and execution of processes designed to proactively maintain infrastructure systems and services
Oversees operations of data centers, distributed processing, and client server operations, including 24x7 operations of a state-of-the-art Tier 3 Data Center
Reviews and provides feedback on status reports and metrics associated with measuring performance
Ensures creation and delivery of accountabilities, goals and metrics by and from direct reports focusing on maximizing business value of products and services, while minimizing overall operational expenses
Ensures production support team leadership is proactively establishing and executing processes focused on minimizing impact of operational failures on the business
Establishes contracts for products and services with external vendors.Maintains good working relationships with strategic external partners and ensures delivery of contractual obligations
Establishes the IT Services Delivery team and provides leadership necessary to ensure their success.Rewards their successes and takes appropriate action when repeated failures are not addressed
Leads, directs, and has full management accountability for staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction


The VP IT Services and Support Infrastructure will be a “hands-on” leader/driver with a strong background dealing with complex enterprise level Infrastructure support and data center solutions issues across; the technical and non technical realms (relationship management, consulting and practice management).Further candidate must have a demonstrated success working in a matrix environment capable of functioning and adding value as a key member on the IT Leadership team.Tacitly candidate must have high quality leadership skills and a demonstrated executive presence.

Education & Experience

Bachelor’s degree with Master’s preferred in a related discipline, or equivalent
Typically a minimum of twelve years of related work experience with seven years management experience
Applicable certifications preferred

The successful candidate will have a minimum of 12 years of experience in progressive enterprise level IT Infrastructure and data center roles ideally within the environment of similar size and scope.Ideally, candidate should have experience working in a matrix environment capable of developing and fostering high quality relationships and communicating with all levels of the enterprise.

Experience
The ideal candidate will have the following skills and experiences. Though each of the following items is not a requirement, a compelling combination of the following is a must:


Mastery of infrastructure disciplines and broad understanding of critical issues in other related areas
Executive presence and professional image with consultative polish – excellent communication skills. Must project an image of competence, efficiency and complete professionalism
Advanced communication skills which are critical to building consensus across area of responsibility (external and/or internal relationships), team and/or matrix environment
Strong leadership skills including negotiation, influence and conflict resolution - ability to win via compromise
Ability to translate between business and technical client requirements clearly and verbally to individuals of varying backgrounds
Understanding and experience in business applications/systems and how they are planned, specified, designed, built, tested, deployed and managed
Ability to drive results by identifying and resolving significant problems within scope of responsibility
Senior level knowledge of the insurance industry, its products and services
Works with cross-functional, multi-disciplined team to formulate, institute, and monitor infrastructure operations and procedures
Demonstrated ability to keep company/departmental goals in clear focus
Ability to prioritize work in a logical, consistent way and attention to detail
Strong interpersonal skills and a desire to promote team accomplishmentdf-tc

Experience/Skills
hands-on” leader/driver with a strong background dealing with complex enterprise level Infrastructure support and data center solutions issues across; the technical and non technical realms (relationship management, consulting and practice management). Further candidate must have a demonstrated success working in a matrix environment capable of functioning and adding value as a key member on the IT Leadership team.
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