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Job Information
Job title

Voice Engineer

Company MATRIX Resources Inc
Wage between $0.00 - $0.00 Hourly
Location United States, New Jersey, Piscataway
Employment type 9+ Month Contract
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 9/22/2009
Description
Project Description:
BVOIP Provisioning Technical Engineer

Job Description:
The position requires the individual to be responsible for managing the installation of dedicated wide area internet connections at various speeds from the client's Common backbone to various customer locations and they conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues, LOCAL to resolve Switch translation automation fall-out, and client Labs Tier IV to troubleshoot test & turn-up issues.
This position requires good knowledge of Tier 1 ISPs Routing Policies (WAN experience) as well as Network design, Routing, DNS, IP Subneting, TCP/IP protocol,(BGP, OSFP, RIP, and EIGRP) Security: NAT Configuration, Proxy Server, and Firewalls. Candidate must have an understanding of the Porting of phone numbers per industry standards in establishing voice communications to BVOIP circuits. Telecommunications, Good knowledge of (OCX, T3, fractional T3, T1s, ATM, and Frame Relay, EVPN/AVPN, Voice Over-IP). Hardware (Routers, CSU/DSU, bridges, multiplexers, servers and switches configuration) Strong project management skills are required to compliment the required technical knowledge. This is NOT a hands on type of position. The position has the overall responsibility for implementing the service in order to meet their customers requirements, both technically and logistically. It also requires a broad understanding of client BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research.
Duties and Responsibilities
The engineer provides support and guidance to BVoIP customers. They conduct testing for data circuit and voice features, interface with the VNCC for VoIP network element provisioning issues, LOCAL to resolve Switch translation automation fall-out, and client Labs TierIV to troubleshoot test & turn-up issues.
75% Provides provisioning support
??? Provisioning Lead
??? Direct interface to the Customer, PMs, VOIP Order Managers
??? Provide Voice network trouble isolation and resolution
??? Interfaces with various support groups on a variety of customer related voice provisioning service troubles
??? Participates on conference calls with other technical support groups, customers and their suppliers during the Test & Turn-up phase
15% As a member of BVoIP SD team, they should be professional at all times working towards high performance and commitment.
??? Communicates well at all levels
??? Participates in team meetings
??? Practices the values of our Common Bond and that of Affirmative Action
10% Maintains management process & policies which support the organizations goals and
commitments.
??? As part of the team works to increase productivity
??? As part of the provisioning group works towards reducing the volume of voice provisioning defects
SKILLS & KNOWLEDGE
The individual must have a good understanding of IP Backbone Architecture, TCP/IP protocol, IP addressing and routing policies, Basic Network designs, and Domain Name Services. Additionally, the individual must have a good working knowledge of required technical hardware such as Edgewater and Cisco Routers, CSU/DSU, bridges, multiplexiers, servers and switches. This position also requires a broad understanding of client BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research.
Excellent Communications & Interpersonal skills
Strong customer interface skills
General knowledge of Managed Services
IP knowledge
Microsoft office skills
Local experience a plus
Network technology & terminology (T1, T3, etc.) a plus
Cisco Router knowledge
CCNA Certification is preferred
The Engineers need to be able to make decisions about the level of support that will be provided to the customer. An example of this is to go above and beyond the service description and responsibilities to ensure customer satisfaction. Our engineers, as managers, have the power and responsibility to make decisions about service levels that are outside the boundaries of support.
Rotating shifts with other team members. Building coverage is 8am ??? 8 pm. Possible weekends when emergencies arise.
If CCNA certified, please reflect on resume.

1)WANExpert Required 2)RoutingExpert Required 3)TCP/IP ProtocolExpert Required 4)Proxy ServerExpert Required 5)FirewallsExpert Required 6)Communication SkillsIntermediate Required 7)Managed ServicesIntermediate Required 8)CCNA certificationExpert Desireddf-tc

Experience/Skills
1) WAN Expert Required
2) Routing Expert Required
3) TCP/IP Protocol Expert Required
4) Proxy Server Expert Required
5) Firewalls Expert Required
6) Communication Skills Intermediate Required
7) Managed Services Intermediate Required
8) CCNA certification Expert Desired
This job has expired.
 
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