Latest Jobs  
 
 
 
Job Information
Job title

Voice Engineer

Company MATRIX Resources Inc
Wage between $0.00 - $0.00 Hourly
Location United States, New Jersey, Piscataway
Employment type 9+ Month Contract
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 10/13/2009
Description
Job Description:
The Order Manager within the BVoIP SD Center provides 5 x 8 provisioning support to our customers, representing customer requirements through the planning, implementation and closeout phases for all projects. This entails conducting a technical consultation with the customer, assisting the customer in voice provisioning and setup and resolving complex VoIP network troubles in a timely manner pertinent to the clients standard level of service.
The Order Manager provides support and guidance to BVoIP customers. They conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve Switch translation automation fall-out.
Candidate will be expected to participate on conference calls with other technical support groups, customers and their suppliers whenever needed to resolve issues preventing order progression.
This position requires a broad understanding of client BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research.
Extra work hours may be required in this position to fully support our customers.
All candidates are subject to an evaluation period to ensure they have the skills and knowledge indicated on their resume and during the interview process to protect the quality of service we provide to our customers.
Required Skills:
Excellent Communications & Interpersonal skills
Strong project management skills
Strong customer interface skills, with at least 3 years of customer interface experience
General knowledge of Managed Services
IP knowledge
Microsoft office skills
Local experience a plus
Network technology & terminology (T1, T3, etc.) a plus
Cisco Router knowledge a plusdf-tc

Experience/Skills
1) Managed Services Intermediate Required
2) IP Expert Required
3) Network Technology Intermediate Required
4) Cisco Routers Intermediate Required
5) Communication Skills Expert Required
6) Project Mgmt Expert Required
7) Customer Interface Expert Required
8) CCNA Expert Desired
 
Bookmark and Share