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Job Information
Job title

Web Analytics Strategic Analyst (#7995-24-MH1423) - 1BD-7995

Company Thompson Technologies
Wage between $0.00 - $0.00 Annually
Location United States, Tennessee, Nashville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/3/2009
Description
Thompson Technologies is seeking a Web Analytics Strategic Analyst with strong SQL skills for our client in Nashville, TN. The person in this position must have a background in Web data analytics from the business side and possess very strong SQL skills. The person in this position will be responsible for turning data into information that can be used to support business and impact decisions and for assisting in the implementation and maintenance of a robust scalable cross-channel Web analytics process (click stream analysis, cross-channel traffic analysis, customer experience drivers, etc.).

Required Skills:
Ability to drive results
Manage success in an environment of ambiguity
Fact-based change agent
Strong Analytical/Quantitative Problem-Solving acumen
Excellent relationship building skills with internal and external clients and resources
Strong written and oral communications
Builds alliances across functions and through multi-levels
Strong multi-tasker while still able to meet deadlines with high-quality output
Experience/Certification with SQL is a must.
Analytical tools that this position must be familiar with include: WebTrends, CoreMetrics, Omniture, HBX, ClickFox and/or other Web analytics tools.
Strong knowledge/experience with Microsoft Excel, Access, and other statistical software packages is also required.

For immediate consideration, please send resume to Brad at (see below)

Thompson Technologies has been named several times as one of the fastest-growing companies in the country by Inc. 500. We have recently been selected as one of Atlanta's 50 fastest growing companies by the Atlanta Business Chronicle! Our growth is due mainly to a partnering approach with our Clients. We are focused on making our Clients successful, and we do it with honesty and integrity.

Required Skills:
Job Responsibilities:
Assist in implementation of Web analytics strategy and processes for channel.
Create and enhance custom Scorecards based on channel Website goals to measure Website performance.
Analyze Web analytics data as well as other offline data to monitor site performance (eg, capacity, customer experience, fall out points, etc.) and develop predictive forecasts relative to kpi achievement.
Discover underperforming areas of the site; identify opportunities to improve site performance.
Establish cross-channel analytics processes to optimize the navigational paths customers take to complete the claims process.
Recommend improvements to the online claims process that help customers choose the online channel to meet their needs.
Collaborate with Web Project Management, Strategic Planning, Channel Expansion and Web Operations to support a fact-based continuous improvement/channel growth strategy.
Perform ad-hoc analysis as necessary to answer business questions and drive decisions.
Analyze customer satisfaction surveys to determine Net Promoter Score drivers and suggest improvement opportunities.

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Experience/Skills
See Above

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