Windows Systems Administrator II

Pro-active. Knowledgeable. Professional. These are some of the many ways our customers describe the excellent service PEER 1 provides. PEER 1 is a leading IT infrastructure provider to startups and small to mid-size businesses. We deliver highly scalable network and hosting solutions that allow customers to focus on the possibilities of the Internet, not the problems. As network innovators and customer service specialists, we are constantly growing and looking for exceptional people to join our dynamic team.

We are currently seeking two Windows System Administrators for our Atlanta office. We need to fill day-shift Wed-Sat 7am-6pm; grave-shift Sun-Wed 9pm-8am.

JOB TITLE: Windows SYSTEM ADMINISTRATOR

LOCATION: ATLANTA, GA

GENERAL SUMMARY

The Windows System Administrator interacts with PEER 1 customers to re-boot/shutdown machines, add and remove user accounts, use backup programs and verify disk integrity and maintain system database files (groups, hosts, aliases). Escalations of customer issues are ultimately brought to the System Administrator for resolution, utilizing a variety of resources to obtain the necessary knowledge, skills, techniques and tools that are needed to assist in this. This includes research from online resources, books and product documentation, other employees within the support organization, and the product engineer.

JOB DESCRIPTION

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The Windows System Administrator:

• Serves as resident expert on the products supported.
• Performs administration of Microsoft/IIS based machines in a large multi-domain environment.
• Serves as liaison and main point of contact for the Product Engineering and Development group(s), providing information regarding server health, product issues and fixes, recommendations and system performance.
• Has administrative access to a production server that is required for resolving all issues.
• Reviews error and audit logs.
• Performs system restores and form backups as necessary.
• Works with vendors, I.T. staff, NSA Engineers, and end users to troubleshoot problems with server applications.
• Assists in policing our usage policies (spam, porn, warez, eggdrop bots) and works with customers and internal organizations to find a resolution to the issues.
• Monitors system performance.
• Troubleshoots and analyzes cause of performance problems.
• Works on problems of moderate scope.
• Exercises judgment using procedures and practices to determine appropriate course of action.
• Assists in the distribution of newly developed software, features, changes, etc to production machines.
• Performs preventive maintenance on servers.

• Performs migrations of customer data as needed to maintain balanced loads on systems.
• Performs on-call duties as required.
• Other duties and tasks as assigned.

MINIMUM QUALIFICATIONS

System Administrator must demonstrate the following:

Experience ( S.A. ) -- 4 + years

Operating System -- Expert knowledge and use of OS

Product Knowledge -- Expert in 3 + product sets

Skill Set -- Expert - as defined in skill set

Knowledge of Microsoft commands/utilities including but not limited to Apache or IIS, FTP, telnet, ssh, SMTP, POP, IMAP.

Familiarity with most basic system administration tools and processes.

Able to work with networked/distributed computing environment concepts.

Ability to work independently on projects.

Ability to write scripts in some administrative language (Tk, Perl, a shell, vbscript, etc.).

Has a solid understanding of Intel-based server hardware, including RAID configuration.

Significant work experience with the following:

-Ability to define problems, collect data, establish facts, and draw valid conclusions.

-Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.