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Job Information
Job title

Wireless Voice/Data Analyst

Company Synergy Network Solutions, Inc
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Southlake
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/25/2009
Description
Excellent Opportunity to work for the Industry Leader in Telecommunications - this is a Very Stable Fortune 500 Organization with a Commitment to Achievement!

These candidates will be required to understand architecture of wireless voice/data networks.

Troubleshoot/resolve service impairments in roaming, transport svcs, network hardware & software faults, translations, and voice/data network elements.
Correlating customer complaints with network element performance to resolve service impacting conditions.
Driving troubles to resolution by engaging internal and external resources.
Providing accurate and timely documentation of actions.
Also identifying efficiencies to reduce cycle time in resolving customer troubles.
Interfacing with vendors to ensure that defects in software or hardware are corrected at the point of manufacture.
Work with little to no supervision - Must be a self Starter!

EDUCATION:
Associates Degree, 2 year tech deg, equiv special electronics training, or equiv work exp req'd or Military Exp.

Required Skills:
Min. 1-2 years exp in wireless voice/data networks required.
Knowledge of data network elements and protocols including; TCP/IP, MPLS, OSI, Frame Relay, ATM, X25, RIP, OSPF, BGP, ISDN, SS7, other LAN/WAN protocols.
Reporting, access and troubleshooting tools (Remedy trouble ticketing, Xpercom, Agilent and SANE).
Lucent, Nortel, Compaq HLRs, and Motorola databases.
Proficiency in analysing and interpreting complex voice/data platform messages.
Knowledge of call and digit-by-digit routing translations and dialing plans.
Routing Protocols to include OSPF & BG
Troubleshooting skills req'd to analyze complex call processing routing issues.
Ability to gather and analyze info. PC skills and software knowledge including: Windows, Word/Excel req'd.

Soft SKills:
Strong Communication and interpersonal skills. Ability to handle multiple priorities simultaneously. Ability to follow established guidelines. Organizational skills. Ability to work in a high-pressure, changing environment.

Desired Skills:
2 year associates Degree, Military or Technical Degree Required.

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Experience/Skills
See Above
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